FAQ

If you have any inquiries regarding any aspect of The Great Escape you are very welcome to contact us via our Contact Page. However, please check out our FAQ first as you may find your answer here!

What's An Escape Room?

Escape Rooms are a popular new type of game played by friends, families, colleagues and complete strangers! Use logic, planning and creative thinking to solve a series of linear and non-linear puzzles in a themed room. You have 60 minutes to solve all the puzzles and get out of the room.

Think you can Escape?

Can We see the rooms before we play?

Unfortunately no, this would ruin the surprise and defeat the purpose.

What game should I book?

We recommend checking out the individual room descriptions on this website and finding one that excites you! Each game has an escape rate which should give you an idea of difficulty, but we recommend Catch The Culprit for beginners and Madness Or A Brilliant Mind if you’re looking for a real challenge!

Can I leave before the time is up?

Any player can leave the room at any time if they wish. There will be a panic button or designated exit door in each room for people if they wish to leave the game early.

One of our group can't make it. Can we get a refund on this person?

Unfortunately we cannot give any refund in the case of a no-show.

How Do I Book?

We’ll finalise this once the payment platform is decided on.

Do You Accept Walk-Ins?

Whilst we will try to accommodate all guests and may have spaces on a given day, we would request that you make a booking on the website well in advance of arriving to avoid disappointment.

How Many Can Play?

All of our rooms can be booked by teams of 2-7 people.

What Should I Wear?

You won’t need any special clothes and you won’t get wet or dirty, but we recommend comfy clothes and flat shoes for your safety and enjoyment.

Is This Acitivity Child Friendly?

With the exception of Prison Break, which is suitable for ages 18+ only, there is no minimum age for The Great Escape. However, we would suggest that children under 14 may find the challenges too difficult, so parental discretion is advised. Groups of children under the age of 16 require an adult supervisor to accompany them for the duration of the game.

 

Regrettably sessions cut short on player request cannot be refunded.

What Is Your cancellation policy?

Due to booking volume and to facilitate other guests, there is a 48 hour notice period for all cancellations. Cancellations after this point will not be refunded.