Terms & Conditions

The Great Escape Waterford (www.greatescapewaterford.ie) is operated and owned by Blackoak Limited t/a The Great Escape, 15-16 O’Connell Street, Waterford, Co. Waterford.


1.1. We are committed to protecting your privacy.

1.2. The Great Escape collects and stores your personal details without disclosing it to any third party and is dedicated to ensuring that the privacy of your personal information is protected.

1.3. The Great Escape requests personal information as part of the booking process. Your email address is used for sending notifications relating to the game and your booking. Your phone number is used in case The Great Escape needs to contact you urgently. Your name is used for identification purposes when arriving for the game. Any additional information provided when making the booking is used for marketing purposes.

1.4. The Great Escape requests payment information online to accept a deposit or full payment where requested.

1.5. The Great Escape requests e-mail addresses from game participants to ask for user feedback after the game is completed.

1.6. The Great Escape may collect e-mail addresses for distributing newsletters and promotional material.

1.7. The Great Escape will only share your name and booking details with our employees for operational and logistical purposes.

1.8. The Great Escape uses a third-party vendors for handling payment processes online. Our website financial transactions are handled through our payment services provider, Allied Irish Bank Merchant Services. AIBMS have their own privacy policy, available here: //www.aibms.com/privacy-policy/

1.9. With your consent, The Great Escape will take a photo of your team after the game and post the photo on our website, Facebook and/or other social media.


2.1 The website //www.greatescapewaterford.ie is owned and operated by The Great Escape. The company holds the right to amend or vary these Terms and Conditions including any of the contents of the website from time to time at its sole discretion without prior notice.

2.2 The hereinafter terms apply to the use by any visitor of the greatescapewaterford.ie website and should be read carefully before any use.

2.3 The Great Escape does its best to supply you with the most current and accurate information on its website.

2.4 The The Great Escape website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

2.5 You are not permitted to link to or use all or any part of the The Great Escape website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

2.6 You accept that the Internet is not fully secure. The Great Escape will take all appropriate steps to protect the security of any payment card information though The Great Escape shall not be liable for any damages that you may suffer as a result of the loss of confidentiality of any such information. Online payments are being processed by AIB.

2.7 The Great Escape shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.


3.1 Nothing in these Terms and Conditions is intended to affect your statutory rights.

3.2 The games are designed for teams of 2-7 people (with the exception of Madness or a Brilliant Mind, which is designed for 2-6 people)

3.3 The Great Escape can accommodate a maximum of 27 players at any one time.

3.4 The trademarks and logos displayed on the website are the property of The Great Escape. You are not permitted to use these without the prior written permission of The Great Escape and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

3.5 These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Irish law and all disputes shall be submitted to the exclusive jurisdiction of the Irish courts. 3.6 All the terms of any contract are included or assigned to within these terms and conditions.

3.7 The Great Escape website may contain hyperlinks to third party websites. The operation of those websites is out of The Great Escape control and you use them at your own risk.

3.8 You are requested to arrive no later than 5 minutes prior to the beginning of your booked slot. You are welcome to make use of our cafe facility both before and after your game.

3.9 Due to the nature of the game, no photos or recordings may not be taken inside the room/ rooms.

3.10 The Great Escape expects visitors not to disclose any details or solutions of the game directly or indirectly to the public in any format.

3.11 The Great Escape will not be responsible for loss of or damage to your personal belongings.

3.12 The Great Escape is entitled to charge the guests for any damage which is intentional or caused by misuse of items.

3.13 The Great Escape reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by The Great Escape as a result of the aforesaid.

3.14 While you are on our premises, you must ensure to conform to our codes of conduct and game regulations, adopt proper standards of behaviour and cooperate with our employees having security responsibilities.

3.15 The Great Escape will not tolerate any kind of bullying, Guests who are under the influence of alcohol and or harassment towards its employees. In this event, The Great Escape staff reserves the right to suspend the game and/or deny entry or indeed stop a game.


4.1. Bookings can be made via the online booking system on The Great Escape website or by phone. Special booking and deposit arrangements may be made for parties, special events and team-building events via e-mail.

4.2. Only person(s) who are at least 18 years of age are permitted to book a Game.

4.3. It is your responsibility to check that any Game issued to you is accurate.

4.4. Any purchase of a Game is only valid when processed by The Great Escape.

4.5. If you wish to transfer your Game(s) into someone else’s name, you must contact The Great Escape by email at least 48 hours before the start of the game. The Great Escape may refuse this facility.

4.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold it is in breach of these conditions, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.

4.7. You are entirely responsible for entering your details correctly in the Online Booking Form. By submitting an Online Booking Form you warrant to The Great Escape that all details supplied by you are true and accurate.

4.8. You will receive the confirmation of your booking via email only. The Great Escape does not send confirmation via post or text message.

4.9. A booking becomes a no-show and entry will be declined if the team is late by 30 minutes or more. In such a situation, the deposit or full payment made is not refundable and the booking is not changeable. The entire payment of the booking is owed to The Great Escape.


5.1 Any changes to your booking should be sent by e-mailing The Great Escape to info@greatescapewaterford.ie It is possible to modify your booking up to 48 hours before your scheduled game time.

5.2 You will receive a full refund if your booking is cancelled more than 48 hours before your scheduled game time.

5.3 If your booking is cancelled at least 48 hours before your scheduled game, you will be refunded the cost of your booking.

5.4 There will be no refunds on bookings that are cancelled less than 48 hours before the scheduled game time.

5.5 There will be no refunds for no-shows. In the case of less people attending the event than it is booked for, the price difference will not be refunded.

5.6 If a group or member of a group is late for more than 30 minutes of the original time of your booking, the reservation becomes a no-show automatically and you will not be able to start your game. You will not be refunded in this instance.

5.7 Re-booking a new time slot will be at your own expense and according to current availability.

5.8 If The Great Escape cannot run the game as scheduled due to technical, operational or other reasons, the booking will be cancelled. In this case, The Great Escape will offer to reschedule the game. A full refund will be issued.


6.1 The price (including VAT) of a game is stated on the The Great Escape website on the “Book now” page.

6.2 The price is set according to number of people in a room (2-7 persons).

6.3 In the case of less people attending the event than it is booked for, the price difference will not be refunded. The Great Escape recommends booking less people for a game than expected to avoid being charged for guest who do not wish to attend.

6.5 If more people are attending the game than it is booked for the price per person may change slightly.

6.6 In most cases full payment is required at the time of booking. Visa and MasterCard cards are accepted to settle the payment.


7.1 Except where otherwise expressly stated in these terms and conditions, The Great Escape regrets that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ”force majeure». In these terms and conditions, ”force majeure» means any event which The Great Escape cannot, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.


8.1 At The Great Escape we have made every effort to ensure that your experience is safe and enjoyable. However, all adult participants will be required to sign a waiver assuming all risks of participation in the game for both themselves and any minor children in their care.

8.2 Children under the age of 11 are not permitted to participate in The Great Escape.

8.3 An adult must accompany children between the ages of 11 & 16 at all times while in the The Great Escape.

8.4 Everyone under 18 must provide a consent form signed by their appointed guardians.

8.5 Each The Great Escape player will receive instructions before their game by their assigned Game Master. After learning the rules of the game, each player will participate in the game at their own risk.

8.6 The Great Escape is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.

8.7 People under influence of alcohol or drugs will be turned away and their game stated as no show. (full payment is due in this case)

8.8 The Great Escape reserves the right to refuse entry without explanation.

8.9 Drinks and food may not be brought into the Game Rooms.

8.10 To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.

8.11 One adult can have a maximum of 5 children aged between 11 and 16years of age under their supervision at the The Great Escape at any one time.

8.12 While collecting and examining props and artifacts are part of The Great Escape experience, removing any object from the room, intentionally breaking or damaging and contents of the room is forbidden. Damage or removal of props or artifacts will result in an immediate replacement charge.

8.13 No photographs, video or sounds recordings in the room are permitted in any form.

8.14 The Great Escape recommends customers to wear comfortable clothing for the duration of their game. We recommend flat shoes. High-heeled shoes are not recommended.


9.1 If you need to contact The Great Escape you can do so using any of the following methods:

– Email: info@greatescapewaterford.ie

– Post: The Great Escape, 15-16 O’Connell Street, Waterford, Co. Waterford, Ireland.

– Phone +353 51854613